BART rider satisfaction lowest in 16 years

By Denis Cuff : contracostatimes – excerpt

WALNUT CREEK — BART riders’ satisfaction with service has dropped to its lowest level in 16 years because of overcrowded, hot trains and dirty seats and carpets, according to a survey of train riders.

The transit agency said the problems are side effects of record ridership as the recovering economy creates more jobs and more commuters — many of whom can’t find seats on trains or spaces in station parking lots.

“BART is a victim of its own success,” BART spokeswoman Alicia Trost said. “We have more people riding our trains than ever, but the same resources to serve them.”… (more)

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