Lyft Moves Customer Support Team To Nashville To Combat High-Priced San Fran Market

by Sarah Buhr : Tech Crunch – excerpt

Peer-to-peer ride-sharing startup Lyft informed 20 members of its San Francisco-based customer support team this week it will be relocating them to Nashville, Tennessee.

Lyft is building out its new customer service headquarters in Nashville, where overhead such as rent and salaries are cheaper. It will also help Lyft’s east coast support. The ride-sharing startup is asking customer service reps in San Francisco to work out of the capital of country music, instead.

“As we continue to grow we know we need more space for the employees who support our passengers and drivers,” reads an official statement from Lyft. “We chose Nashville as the home of our newest office because it is a great city with a lower cost of living and a growing talent pool.”

The move is part of a growing trend in Silicon Valley to find cheaper space and lower overhead elsewhere. Average office rent in San Francisco nearly doubled from $30 in 2013 to $70 per square foot today. Compare that to the $18-$22 average per square foot rental price in downtown Nashville.

Uber recently bought and plans to grow out its workforce in the Sears building in Oakland, California and other startups have added customer support and sales operations in areas other than San Francisco for a similar reason. Thumbtack, a peer-to-peer services startup sets its headquarters in San Francisco, but the customer support team operates in Sandy, Utah… (more)

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