by Fiona Lee : hoodline – excerpt
Over the past week, SFMTA riders have been frustrated by inaccurate NextBus predictions and tracking at stops and on their apps. Many have been left to wait for a train or bus that never arrives, an issue that is still happening today.
Now, the SFMTA says that the inaccurate predictions that have been plaguing the NextMuni system, also known as NextBus, are expected to last several weeks.
“The inaccurate predictions are due to a technical issue that we’re working aggressively to resolve,” explained Paul Rose, spokesperson for the SFMTA. “At this point, we expect it will take at least a matter of weeks to restore and phase in all missing Muni predictions.”
The agency expects to have more information and provide a detailed timeline on when a fix will happen by early next week, he added…
The NextBus system is also expected to be updated in 2018 as part of a larger, comprehensive overhaul.
In the meantime, the SFMTA asks riders to check its Twitter account for the latest updates on delays. And to help riders better predict arrival times, the agency posted a frequency timetable for all Muni bus and rail lines at the end of its blog post today.
“We sincerely apologize for the inconvenience and understand how important this information is to Muni riders,” Rose said.