By Thea Selby : sfexaminer – excerpt
We at San Francisco Transit Riders urge Board of Supervisors President London Breed to call for a hearing to hold the San Francisco Municipal Transportation Agency accountable for the failure of their NextBus prediction tool.
As we now know, the NextBus fiasco was a result of AT&T disabling the 2G network upon which NextBus depended. Back in 2012, AT&T announced that it would disable 2G as of Jan. 1, 2017. However, apparently no one at the SFMTA knew that or took it seriously.
Muni follows its schedule less than 60 percent of the time. So what makes Muni tolerable is having real-time predictions; adding 20 minutes of uncertainty to a trip is not workable…
Lack of Internal Communications
In November, just more than a month before the NextBus failure, SFMTA’s chief technology officer, along with a NextBus representative, was promoting a new radio dispatch system coming possibly in March, according to a San Francisco Examiner article.
Seemingly, neither the chief technology officer nor the NextBus representative knew the existing system would crash well before their planned upgrades…
ack of Internal Commitment
At a meeting on Jan. 17, Director Ed Reiskin finally apologized. He acknowledged the episode was “a lesson for me in how important this service is to our riders. The reaction we got was amazing, and I don’t mean in a good way … it spoke … to how valuable having arrival predictions are for our riders.”
We wonder if Reiskin depends on Muni to get to work on time.
If we truly want to be a transit-first city, we need transit that works well enough to attract ever more riders. We need the SFMTA to understand Muni’s key role in the daily lives of so many people who need to get to work, go to school and take their children to school.
We call for public hearings so there is public accountability. We are tired of the opacity and lack of management. We want a transparent plan forward, including a timeline addressing the City Controller’s report to ensure consistent staffing, consistent service and clearer internal management…(more)
When ENUF agrees with SF Transit Riders you know the SFMTA must be doing something wrong. it is time for some major changes. We have been complaining for years. Now we are joined by the most pro Muni organization in town in calling for a “Public Hearing” to discus the major problems the Muni riders are having with Muni. This should occur before any more budget items are approved since the power of the purse is the only thing the Board of Supervisors seem to be able to use to control this out of control agency.
This goes way beyond fixing NextBus and all those wonderful apps that do nothing to move people and good on the streets. We don’t need to be entertained or taught a new trick every day on our way to work. Transit should be consistent, not an adventure game we play each day. Moving the buses and stops and traffic lanes around has gotten old and irritating, and we need a break from unwanted changes.