Riders ding Muni over long waits, construction in latest survey

By Gordon Chin : sfbay – excerpt

Overall Muni rider satisfaction slipped this year after passengers this summer faced long waits at bus stops citywide due to infrequent service caused by the partial closure of the subway and an operator shortage.

The 2018 rider survey, complied by Corey, Canapary & Galanis Research through phone interviews in Chinese, English and Spanish, showed 63 percent of Muni riders surveyed rated Muni service as either “Excellent” or “Good.” Over the last two years, that number had been
at 70…(more)

RELATED:
Muni approval plunges in public survey

How many bus bridges does it take to tie up traffic in San Francisco? Why is Muni doing hundreds of projects at a time and starting more every week instead of finishing the ones underway? Why can’t the street paving jobs be public complaint driven like many others are? If no one is complaining about the condition of a street, leave it alone and fix the ones that are generating the most complaints. SFMTA needs a complete overhaul and that is the message that the public needs to send to the new supervisors as they take office next month.

Your chance to rate the SFMTA

We know you love the Municipal Transportation Agency, the city bureaucracy that oversees all things transportation in San Francisco: Muni, taxis, parking, biking, even walking.
Here’s a chance to show your love. The SFMTA, as it’s fondly known, has gone online with a customer satisfaction survey that asks its “customers” to rate Muni, the city’s bicycle network, the suitability of city streets (sidewalks and crosswalks, actually) for walking and the city’s taxis.
Conspicuously — and curiously — absent is the occasionally controversial topic of parking. Perhaps that’s because the MTA has gotten plenty of feedback on proposals for more parking meters, night parking meters, Sunday parking meters, pricier parking meters and more enforcement of parking meters.
The survey asks Muni riders to rate their level of satisfaction (from 1-5) with the safe operation of vehicles, safety and security from crime, service frequency, cleanliness of cvehicles, stations, elevators and escalators, reliability and safety waiting at transit stops or stations.  Bravely, the survey also asks for an overall satisfaction rating for Muni.
Similarly, taxi riders are asked to weigh in on the ease of hailing cabs or reserving them by phone among other topics. Pedestrians are queried about the adequacy and safety of crosswalks and sidewalks and bicyclists are invited to rate the safety of bicycling and the security of bike parking.
The survey can be found at www.sfmta.com/survey Results are expected to be tabulated and released later this year. They’re part of the agency’s strategic plan, which vows to listen to the people who use transportation services in the city.
And even without any parking questions, the agency is sure to get an earful… (more)

Related:
Muni (Presumably) Braces For Your Responses To Customer Satisfaction Survey